Maavee Synapse - Terms of Use

Welcome to Synapse. These Terms of Use ("Terms") govern your access to and use of the Synapse platform, services, APIs, and related software provided by Maavee AI ("Maavee", "we", "our", or "us").

By accessing or using Synapse, you agree to be bound by these Terms.

1. Description of the Service

Synapse is a cloud-based AI automation platform that enables organizations to:

• Build and deploy AI agents
• Automate business workflows
• Process documents and structured data
• Manage knowledge bases
• Integrate with external services
• Execute API-driven workflows
• Store and retrieve business information

Features available may vary depending on your subscription plan.

2. Account Registration

You are responsible for:

• Providing accurate registration information
• Maintaining the security of your account
• Protecting passwords and API keys
• Ensuring only authorized users access your account

You are responsible for all activities performed using your account or API credentials.

3. Acceptable Use

You agree not to use Synapse to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Distribute malware or malicious software
• Attempt unauthorized access to systems or data
• Interfere with the operation or security of the platform
• Send unsolicited bulk communications or spam
• Process information for unlawful or fraudulent purposes

You are responsible for ensuring your use of Synapse complies with applicable laws in your jurisdiction.

4. Customer Data

You retain ownership of all content, documents, records, prompts, files, and other information you upload or generate through Synapse.

You grant Maavee a limited right to process this information solely for the purpose of providing and operating the Synapse platform.

You represent that you have the necessary rights and permissions to upload and process your data using Synapse.

5. Artificial Intelligence Services

Synapse allows customers to configure and use third-party AI models.

Responses generated by AI services:

• May contain inaccuracies
• Should not be considered professional advice
• Should be reviewed before making important business decisions

Customers remain responsible for validating AI-generated outputs before relying on them.

6. Third-Party Integrations

Synapse supports integration with external services including AI providers, email systems, authentication providers, cloud platforms, and APIs.

Maavee is not responsible for:

• Availability of third-party services
• Changes to third-party APIs
• Third-party outages
• Fees charged by third-party providers
• Data handling practices of third-party services

Your use of third-party services remains subject to their respective terms and policies.

7. API Usage

Customers may access Synapse through its APIs using issued API keys or other supported authentication mechanisms.

Customers are responsible for:

• Protecting API credentials
• Monitoring API usage
• Revoking compromised credentials
• Complying with any documented rate limits or usage restrictions

API keys must not be shared publicly.

8. Security

We implement reasonable security measures to protect the platform and customer information.

Customers are responsible for securing:

• User accounts
• API keys
• OAuth credentials
• Connected integrations
• End-user devices

No Internet-connected service can guarantee absolute security.

9. Availability

We strive to provide reliable service but do not guarantee uninterrupted availability.

Maintenance, upgrades, infrastructure failures, third-party outages, or circumstances beyond our control may temporarily affect service availability.

10. Subscription and Billing

Certain Synapse features may require a paid subscription.

Unless otherwise agreed:

• Fees are billed according to the selected subscription plan.
• Usage-based services may incur additional charges.
• Failure to pay applicable fees may result in suspension or termination of service.

11. Intellectual Property

Synapse, including its software, documentation, trademarks, branding, and platform design, is owned by Maavee AI and protected by applicable intellectual property laws.

These Terms do not transfer ownership of the platform to customers.

12. Termination

You may stop using Synapse at any time.

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Present security risks
• Engage in unlawful activity
• Abuse the platform or infrastructure

Termination does not affect obligations that have already arisen under these Terms.

13. Limitation of Liability

To the maximum extent permitted by law:

• Synapse is provided on an "as available" basis.
• Maavee makes no guarantee that the service will be error-free or uninterrupted.
• Maavee shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the platform.

Customers remain responsible for backing up critical data and validating AI-generated outputs.

14. Indemnification

You agree to indemnify and hold harmless Maavee AI, its officers, employees, and partners from claims arising from:

• Your use of Synapse
• Your uploaded content
• Your violation of these Terms
• Your violation of applicable laws or third-party rights

15. Changes to the Service

We may add, modify, improve, or discontinue features of Synapse as the platform evolves.

Where practical, significant changes will be communicated through the website or platform.

16. Changes to these Terms

We may update these Terms from time to time.

Continued use of Synapse after updated Terms become effective constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Maavee AI is established, unless otherwise required by applicable law.

By using Synapse, you acknowledge that you have read, understood, and agree to these Terms of Use.