Maavee Synapse - Privacy Policy

Thank you for using Synapse. Your privacy and the security of your information are important to us. This Privacy Policy explains what information we collect, how it is used, and the choices available to you.

1. Overview

Synapse is an AI automation and integration platform that enables organizations to automate workflows, process documents, manage knowledge bases, and integrate with third-party services.

Customers remain the owners of the data they store and process through Synapse.

2. Information We Collect

Depending on how you use Synapse, we may collect the following types of information:

Account Information

• Name
• Email address
• Organization name
• Authentication information
• User preferences

Platform Data

Customers may store information including:

• Documents
• Database records
• Knowledge base content
• Uploaded files
• Chat conversations
• Workflow definitions
• AI agent configurations
• Integration settings

The content stored depends entirely on how each customer uses the platform.

Usage Information

To improve reliability and security, Synapse records operational information such as:

• API usage
• Authentication events
• Execution logs
• Error logs
• Performance metrics
• Token consumption for AI services

These logs help monitor system health, diagnose issues, and provide usage reporting.

3. AI Processing

Synapse allows customers to connect third-party AI providers such as OpenAI and other supported language models.

When an AI agent executes, customer-provided prompts, documents, or other inputs may be transmitted to the selected AI provider for processing.

Customers are responsible for selecting AI providers appropriate for their data and ensuring compliance with their own privacy and regulatory requirements.

4. Integrations

Synapse supports integrations with external services including AI providers, email systems, APIs, and other business applications.

When configured by a customer, Synapse may securely store credentials such as API keys, OAuth tokens, and service secrets required to access these services.

Sensitive credentials are encrypted before storage and are only decrypted when required to perform authorized operations.

5. Data Security

We implement reasonable technical and organizational measures to protect customer data, including:

• Encrypted storage of sensitive credentials
• Secure authentication
• Role-based access controls
• Multi-tenant isolation
• Audit logging
• API authentication and authorization

While we strive to protect all information, no system connected to the Internet can guarantee absolute security.

6. Customer Content

Customers retain ownership of all data uploaded to or generated within Synapse.

Except as required to provide the service, we do not use customer content to train public AI models or for unrelated commercial purposes.

7. Data Retention

Customer data is retained until it is deleted by the customer or the customer account is terminated, unless longer retention is required by applicable law.

Operational logs may be retained for security, troubleshooting, auditing, billing, and service improvement purposes.

8. Cookies and Local Storage

Synapse may use browser cookies or local storage to:

• Maintain authenticated sessions
• Remember user preferences
• Improve usability
• Store developer preferences such as locally cached API keys used for testing

Locally stored information remains on the user's device unless cleared by the user.

9. Third-Party Services

Depending on customer configuration, Synapse may interact with third-party services including:

• AI model providers
• Email providers
• Cloud storage providers
• Authentication providers
• External APIs

The handling of information by these services is governed by their respective privacy policies.

10. Customer Responsibilities

Customers are responsible for:

• Managing access to their accounts
• Protecting API keys and credentials
• Configuring appropriate permissions
• Ensuring they have authority to process the information uploaded to Synapse
• Complying with applicable privacy and data protection laws

11. Children's Privacy

Synapse is intended for business and organizational use and is not directed toward children under the age required by applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or operational practices.

Material changes will be communicated through the website or the platform.

By using Synapse, you acknowledge that you have read and understood this Privacy Policy.